Voiding a Transaction

A transaction can be voided as long as it is still in one of the following statuses: Approved, Awaiting Approval, or Suspended. Recall that an approved transaction will move to the Processed status at the end of the financial institution’s processing day.

1. Log in to the application, and then select a status from the Current Transaction Summary page that has not yet been processed. For example, select the Approved status link.

2. A report of approved transactions will appear. Select View next to the transaction you would like to void.

3. From the Transaction Details page, select Actions | Void.

4. Select Void to confirm. The transaction will be voided and will appear with a Voided status on the Current Transaction Summary page until it is resolved.