Editing or Canceling a Payment in Bill Pay

Need to make a change? Bill Pay gives you the flexibility to edit or cancel a scheduled payment anytime before it’s processed.

You can update a scheduled payment up until it begins processing, ensuring your payments go out exactly as intended.

1. From the “I want to” dropdown, select View Payments

2. Locate the payment you’d like to edit

3. Click the edit (pencil) icon

4. Update the payment details as needed

5. Click Save

1. Locate the payment in the Scheduled Payments panel

2. Click the edit (pencil) icon next to the payment

3. Make your updates

4. Click Save

You can cancel a payment anytime before it is processed. This is helpful if plans change or a payment was scheduled in error.

1. From the “I want to” dropdown, select View Payments

2. Find the payment you’d like to cancel

3. Click the Cancel Payment icon

4. Click Yes to confirm or No to keep the payment active

1. Locate the payment in the Scheduled Payments panel

2. Click the Cancel Payment icon

3. Click Yes to confirm cancellation or No to keep it active

Payments can only be edited or canceled before they are processed. Once processing begins, changes can no longer be made.

If you’re unsure whether a payment has processed yet, check your Scheduled Payments—if it’s still listed there, you can still make changes.