Deleting Duplicate Items

Remote Deposit Complete (RDC) includes a feature that helps detect duplicate checks before they are processed. This helps prevent the same check from being deposited more than once.

The system checks three key pieces of information from each check:

• Routing number

• Check number

• Account number

All three pieces of information must be present for the system to properly detect duplicates.

In some situations, a check may be missing one of these pieces of information. For example, money orders or temporary checks may not have a check number. When this happens, the system may not be able to accurately determine whether the item is a duplicate. In some cases, the way a check is scanned or read by the system may also cause a check to be incorrectly flagged as a duplicate.

Duplicate errors can also occur because of the Transaction Number. The system automatically assigns a transaction number to each deposit. However, if a user manually enters a transaction number, it must be unique for each transaction. If the same transaction number is used more than once, the system will flag the item as a duplicate.

If you believe a duplicate check was not detected or was flagged incorrectly, please contact EPS Support at 877-542-2244 for assistance.