Remote Deposit Complete
Getting Started
Logging in to RDC
To access the Remote Deposit Complete application, your SmartPay Admin or bank representative will provide you with a web link (URL). It is recommende...
Working within Remote Deposit Complete
A deposit can be in any number of statuses when it enters the system. The table below lists the potential status of any one transaction within the sys...
Process Workflow for RDC Complete
The figure below outlines the process for making a deposit using Remote Deposit Complete (RDC). Remote Deposit Complete allows you to scan checks from...
Make a Deposit
The Deposit View Page
Once Remote Deposit Complete (RDC) and your scanner begin scanning checks, the results will appear on the Deposit View page. This page allows you to r...
Creating a New Deposit
To begin scanning checks and creating a deposit in Remote Deposit Complete, follow the steps below. From the Open Deposits page, select Create New Dep...
The Data Entry View Page
After checks have been scanned, you can select the Data Entry View page to enter or review additional information about the checks in the deposit. Whe...
Closing Deposits for Processing
It is recommended that you close each deposit after you finish scanning checks and entering any required information. Closing a deposit sends it for p...
Adding to a Deposit
If you need to add more checks to a deposit that has already been started but not yet submitted, you can reopen the deposit and scan additional items....
The Open Deposits Page
The Open Deposits page shows deposits that have been started but have not yet been submitted. This is where you can review, edit, or finish preparing ...
Fix or Manage Deposits
Voiding Transactions
As a user working with Remote Deposit Complete, you may need to void a transaction that has been made. This can only be done when a deposit has been m...
Editing Approved Transaction Amounts
If a transaction has already been submitted but is still in Approved status, you may be able to edit the transaction amount before it is processed. ...
Resolving Transactions
Resolving a transaction means adding a note explaining why a transaction was voided . This helps provide documentation for communication and auditin...
Deleting a Deposit
If a deposit was created by mistake or is no longer needed, it can be deleted. A deposit can be deleted after scanning is completed or at any time be...
Deleting Duplicate Items
Remote Deposit Complete (RDC) includes a feature that helps detect duplicate checks before they are processed. This helps prevent the same check from ...
Viewing Transaction Details
You can view detailed information about checks included in a deposit by using the Deposit Results Report. This allows you to review the status of indi...
Deposit Results Report
The Deposit Results Report allows you to view deposits created using Remote Deposit Complete over a selected period of time. This report can be us...
The Current Transaction Summary
While using the Remote Deposit Complete application, there may be situations where you need to edit or void a transaction. This can only be done after...
Working within Remote Deposit Capture
When you create and submit a deposit in Remote Deposit Complete (RDC), the deposit moves through several steps while it is being reviewed and processe...
Notifications on RDC Complete
Remote Deposit Complete uses notifications to keep users informed about the status of their deposits. Notifications let you know when processing steps...
Viewing Deposit Details
You can view additional processing information about a deposit directly from the Deposit Results Report. From the Deposit Results page, locate the dep...